The process
One claim, six stages, zero guesswork
Every cashless claim moves through the same lifecycle. Here’s exactly what happens at each stage, who does what, and what you see in the portal.
- 1
Admission & documents
Your desk uploads the patient’s ICP, clinic papers and investigations to the portal.
ICP / initial case papers Clinic papers Policy & ID copies - 2
Pre-auth sent to TPA
Our team checks the file, builds the request and submits it to the TPA or insurer.
Pre-auth form Past & current investigations Treatment estimate - 3
Queries answered
Any TPA query is replied to with the right documents, usually within hours.
Query reply letter Additional reports requested by the TPA - 4
Approval & enhancements
Initial approval is tracked; enhancements are filed as treatment evolves.
Enhancement estimate Updated clinical notes - 5
Discharge approval
Discharge summary and final bill go in for final authorisation.
Discharge summary Final bill Other discharge papers - 6
Settled & reconciled
We follow up until the settlement letter arrives and reconcile it against your bill.
Settlement letter Reconciliation & deduction notes
Getting started
Live in days, not months
No software to install. No disruption to your billing team.
01
Discovery call
We learn your admission volume, empanelled TPAs and where claims get stuck today.
02
Portal setup
We create accounts for your hospital desk and managers, with the right access for each role.
03
Process handover
We agree document checklists and turnaround times, then start taking new admissions.
04
Weekly review
Regular reports on approvals, pending queries and unsettled amounts — and what we’re doing about them.
Stop chasing TPAs. Start getting paid on time.
Tell us about your hospital and current claim volume. We’ll walk you through the process and the portal in a 30-minute call.